Shipping Policy

Shipping Policy

As this is a digital product, your order is sent to the email address provided when placing the order.

Shipping Regulations:

  • Products marked as “Immediate Delivery” are sent immediately after the payment is confirmed.

  • Products not marked are sent within 1 to 24 business hours after payment confirmation.

  • Once the purchase is confirmed, the license key is requested for delivery, which occurs either instantly or within up to 6 hours.

Orders placed via bank slip (boleto bancário) take 1 to 3 business days for the payment confirmation to appear in our system.

Attention: In certain cases, this delivery timeframe may be extended by a few additional business days due to delays, strikes, holidays, or other situations beyond our control.

I haven’t received my order — what should I do?
Please check your email inbox (including the SPAM folder). If you still haven’t received it, please contact us.

How to check/access my order?

  • If you don’t have an account: Register on our website using the same email address you used to place the order.

  • If you already have an account: Log in with the same email used for the order.

The store guarantees the delivery of your order; we take full responsibility to refund the total amount paid for products that are not delivered or do not work.